Effective Starting date: 12 July 2016

This Privacy Policy explains what information LOGIQC Pty Ltd collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.

Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of a LOGIQC Service or when you otherwise interact with LOGIQC Pty Ltd.

By registering for or using a LOGIQC Service you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

Definitions

Content: any information or data that you upload, submit, post, create, transmit, store or display in a LOGIQC Pty Ltd Service.

Information: all of the different forms of data, content, and information collected by us as described in this Privacy Policy.

LOGIQC Service: The LOGIQC Quality Management System, Helpdesk and website at www.logiqc.com.au.

Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.

Usage Data: Aggregated data about a group or category of services, features or users that does not contain Personal Information.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Effective Starting” date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the LOGIQC Pty Ltd website, login screens, or by sending you an email notification). We encourage you to review our Privacy Policy whenever you use LOGIQC Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using LOGIQC Services and deactivate your account.

Information you provide to us

We collect the following information:

Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with a LOGIQC Service (including but not limited to when you upload, download, collaborate on or share Content). Information we may collect includes:

–                 Contact information such as name, email address, mailing address, and phone number

–                 Billing information such as credit card details and billing address

–                 Profile information such as a username, profile photo, and job title

–                 Preferences information such as notification and marketing preferences

–                 You may provide this information directly when you enter it in a LOGIQC Service.

In some cases another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using a LOGIQC Service. Such Content includes any Personal Information or other sensitive information that you choose to include (“incidentally-collected Personal Information”).

Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of a LOGIQC Service, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a LOGIQC product could be submitted to our Support Services or posted in our public forums.

Information we collect from your use of a LOGIQC Service

Web Logs: As is true with most websites and services delivered over the Internet, we may gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of a LOGIQC Service, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content as necessary for the LOGIQC Service to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve LOGIQC Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.

Analytics Information from Website and LOGIQC Services: We collect analytics information when you use a LOGIQC Service to help us improve our products and services. This analytics information may consists of the feature and function of the LOGIQC Service being used, the associated domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the LOGIQC Service are being affected.

As of the date this policy went into effect, we use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google’s Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics.

Analytics Information Derived from Content: Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data.

Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a by-product of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.

Cookies and Other Tracking Technologies: LOGIQC Pty Ltd and our third party partners, such as our advertising and analytics partners, may use various technologies to collect information, such as cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize LOGIQC Services and your experience. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of a LOGIQC Service.

Information we collect from other sources

Information from third party services: We may also obtain information from third parties and combine that with Information we collect through LOGIQC Services. For example, we may have access to certain information from a third party social media or authentication service. Any access that we may have to such Information from a third party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services.

How we use Information we collect

General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:

  • Provide, operate, maintain, improve, and promote LOGIQC Services;
  • Enable you to access and use LOGIQC Services, including uploading, downloading, collaborating on and sharing Content;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
  • Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and sending updates about your team and chat rooms; and providing other news or information about us and our select partners. You have the ability to opt out of receiving any of these communications as described below under “Your Choices”;
  • Process and deliver contest or sweepstakes entries and rewards;
  • Monitor and analyse trends, usage, and activities in connection with LOGIQC Services and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to LOGIQC Services, and other illegal activities;
  • Personalize LOGIQC Services, including by providing content, features, or advertisements that match your interests and preferences;
  • Enable you to communicate, collaborate, and share Content with users you designate; and
  • For other purposes about which we obtain your consent.

Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our LOGIQC Services shall be limited to the purposes disclosed in this policy.

Compiling aggregate analytics information: We may make use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in a LOGIQC Service.

Information sharing and disclosure

We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.

Your Use: When you use LOGIQC Services, Content you provide will be displayed back to you. Certain features of LOGIQC Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into Atlassian Services.

Access by your system administrator: You should be aware that the administrator of your LOGIQC Services may be able to:

  • access information in and about your LOGIQC Services account;
  • access communications history, including file attachments, for your LOGIQC Services account;
  • disclose, restrict, or access information that you have provided or that is made available to you when using your LOGIQC Services account, including your Content; and
  • control how your LOGIQC Services account may be accessed or deleted.

LOGIQC Community: LOGIQC Services may offer publicly accessible community services such as blogs, forums, bug trackers, and wikis. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your Personal Information from the such services, please contact us using the information listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to and why.

Service Providers, Business Partners and Others: We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Please be aware that you are providing your Information to these third parties acting on behalf of LOGIQC Pty Ltd.

Links to Third Party Sites: LOGIQC Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets: LOGIQC Services may contain social media features, such as the Twitter “tweet” button. These features may collect your IP address, which page you are visiting on a LOGIQC Service, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly by LOGIQC Pty Ltd. Your interactions with these features are governed by the privacy policy of the company providing it.

Testimonials: We may display personal testimonials of satisfied customers of LOGIQC Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of LOGIQC’s products and services, (d) to protect LOGIQC, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the LOGIQC Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.

We do not share your organisational contact information without your permission to do so.

Information we do not share

We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.

We do not share your Content without your permission to do so.

Data storage, transfer and security

LOGIQC hosts data with hosting service providers in Australia and New Zealand. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in a LOGIQC Service are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Where data is transferred over the Internet as part of a LOGIQC Service (excluding the LOGIQC website), the data is encrypted using industry standard SSL (HTTPS).

Your Choices

You may opt out of receiving promotional communications from LOGIQC by using the unsubscribe link within each email or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding LOGIQC Services if you have an active user account.

Accessing and updating your information

You may often correct, update, amend, or remove your Personal Information in your account settings or by directing your query to your account administrator. You may also contact LOGIQC Pty Ltd. We will respond to your request for access within 30 days.

You or your administrator may be able to deactivate your LOGIQC Services account.

We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.

Our policy towards children

LOGIQC Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.

Contact Us

LOGIQC Pty Ltd

PO Box 483, Paddington, Queensland Australia 4064

E-Mail: info@logiqc.com.au