software for managing accreditation, compliance, safety and risk
Read about The Fono’s experience
The Fono provides affordable medical, dental, pharmacy, health promotion, social services, education and Whanau Ora services. They deliver a combination of these services across five Auckland locations in Henderson, Manurewa, the city, Blockhouse Bay and Northcote, and a Northland Pacific Whanau Ora service in Kaikohe.
The Fono is a proven leader in delivering health outcomes for the people who need it the most, fostering well, safe, vibrant and informed communities.
The Fono, like most practices, were looking for effective ways to streamline compliance and accreditation processes and reduce the time spent organising and retrieving information. They needed a way to manage document control and have access to better analytics about what needs to be done, by whom and by when.
Having multiple sites was also a key driver to implement a system for easy and secure access to central documents and systems. A big question was how to ensure the system not only helps with compliance but actually underpins improvements to patient safety and care.
The Fono chose to implement the LOGIQC Quality Management system to address their needs around document management, incident reporting, accreditation, risk management, and continual improvement. LOGIQC QMS gave The Fono a ‘one-stop-shop’ integrated system for a number of systems that will also make things easier when it comes to accreditation and providing evidence.
It’s not all as easy as it sounds though. While LOGIQC is easy enough to use, the harder aspect of the project is implementing change into the organisation and the work involved in doing that. While we do ultimately need good systems and good technology supporting us, the main learning that The Fono can share with others is to approach the project like you would any other project. It needs planning, time and allocated resources. The people at LOGIQC also provide good support at the strategic level to help with this.
After just a short time The Fono now has more than 150 of its policies and procedures on the system which means that these documents are centrally located, secure and protected from change, and easily available to all staff. And LOGIQC will now handle the email reminders to update them in a year or two so that’s one task now that is fully automated.
OK, what’s the deal?
The following great prices are provided through the generous ProCare/LOGIQC offer.
$99/month (enrol. up to 2500)
$145/month (enrol. 2500 – 8000)
$195/month (enrol. >8000)
Or select the ‘base pack’ system with Accreditation, Audit scheduling and Incident management and reduce the cost by a further 10%.
Pay monthly, there’s no contract lock-in.
LOGIQC for ProCare is a customised version of the LOGIQC quality management system designed to assist ProCare practices to manage risk and comply with the requirements of Health and Safety At Work Act 2015, Foundation Standard and RNZCGP Aiming for Excellence.
The LOGIQC system provided through the ProCare + LOGIQC partnership includes the following modules and registers:
ACCREDITATION OR RISK MODULE
The Risk Module integrates with the other registers you have activated in your LOGIQC system. It includes a risk register and a risk management plan that shows how a risk is being managed and any related mitigation tasks in the system.
The Accreditation Module allows you to link all the evidence in LOGIQC to the Cornerstone or Foundation standard and simply generate an evidence report for the assessor. You can also complete a self-assessment and generate an action plan with actions delegation to the right staff.
Easily maintain version control and review of corporate policies and procedures and never lose a key document. The Documents Register is a central library for key documents that have been approved for use in the organisation such as policies, procedures, templates and forms.
The LOGIQC Incident Register helps you to ensure that adverse events are reported and managed effectively in accordance with operational and statutory requirements. All organisations have a duty of care to ensure that employees, and any other person who may be affected by the organisation’s services, remain safe and have a safe place to work.
Monitor the performance of your organisation with LOGIQC’s Audit register. Auditing is at the heart of the quality improvement process as it is the mechanism by which the organisation assesses its compliance and achievement against set requirements and performance goals.
Improvement and innovation are central to an organisation’s ongoing success. The Improvement register promotes a culture of quality improvement and supports the organisation to take action in response to staff suggestions and reported issues relating to service delivery or business processes
An organisation striving for excellence will be responsive to feedback and focussed on how it’s managed. Ensure patient feedback and complaints are reported and managed effectively in accordance with standards. All staff will have access to simple and quick complaints and client feedback reporting.
TRAINING AND SUPPORT
We’re with you all the way with training and support. Pay for only the training that you need. The system also comes pre-loaded with content designed specifically for practices needing to comply with Foundation and Aiming for Excellence standards.
Click the ‘Enquire’ button above to register your interest in a demonstration or being in the next round of practices to implement LOGIQC. Don’t forget to note in the message field that you are a ProCare practice.
Or to place your order click the ‘Order now’ button below.
Or call us on 0800 002 280
Committed to quality
Eastmed Doctors is a Cornerstone Accredited General Practice, located within a purpose built modern integrated medical centre at St Heliers in Auckland, New Zealand.
Eastmed provides a wide range of general practice services (http://www.eastmed.co.nz/)
Eastmed Doctors needed to ensure their systems were robust and reliable as well as streamlined to minimise the compliance burden. In particular, Eastmed Doctors were looking for ways to help manage general practice accreditation documents and automatic auditing capabilities.
Eastmed Doctors chose to implement the LOGIQC Quality Management system to address their need for a consistent database and a recall/reminder system that works automatically in the background and doesn’t rely on the constant attention of staff.
Eastmed Doctors are highly committed to embedding effective quality and management systems into their practice and have gone beyond the standard ProCare/LOGIQC package. Their system is configured for:
-Document and contract management
-Contract and compliance management
-Incident and patient feedback reporting
-Equipment repairs and maintenance
-Accreditation and risk management
They are on their way to achieving their goal – “our patients should benefit through more reliable and consistent services. And our partners should benefit by being able to focus even more on the patients knowing that the back-office is looking after itself.”
We congratulate the following practices for their commitment to strengthening quality, safety and risk management and being among the first practices to implement LOGIQC:
CityMed Medical Centre
Cornwall Medical Centre
Family Doctors Associates
Family Health Care Medical Centre
Greenwood Medical Centre
Herne Bay Medical Centre
Kaipara Medical Centre & Helensville District Health Trust
Karaka Family Health
Mt Wellington Family Health Centre
Mt Wellington Integrated Health Centre
Remuera Medical Centre
Titirangi Medical Centre
The Fono Health and Social Services
Do practices think that LOGIQC will save time with Foundation and Aiming for Excellence?
LOGIQC will help streamline the documentation and auditing by having everything in one place to make the accreditation process a little easier.
LOGIQC can be set up to notify and alert users through email for incomplete tasks. There’s less risk of missing something. It will be almost like I have a personal assistant!
LOGIQC is a one-stop-shop for management of all registers and allows for easier management of task follow up, easy access to all documents for staff and good document control features.
88.9% of practice staff surveyed felt that LOGIQC will save time in preparing for and maintaining compliance with Foundation and Aiming for Excellence standards.
88.8% of respondents felt that LOGIQC is easy to use.