2021 has been a challenging year with ongoing disruption for service providers and their communities. A big shout out to all those working in the health and community services sectors – the world needs more people like you!
The challenges presented by the COVID-19 pandemic, while bringing attention to the efforts of front-line workers, continue to also place great demands on our people and digital infrastructure. Remote work and virtual service delivery are now presenting as the new normal which, despite some drawbacks, also presents some exciting new opportunities.
For Logiqc, 2021 has also been a big year as we continued to enhance the LogiqcQMS platform to respond to customer feedback and the wider needs of the health and community services sectors. Let’s look at some of the major improvements we implemented this year.
Listening to the needs of our clients from the medical and community services sectors, we have added 2 new registers designed for managing assets and equipment maintenance. The new Asset and Maintenance registers help our clients to manage, allocate, and maintain key assets such as medical and general equipment, vehicles, and properties/accommodation.
Throughout the year, we released new dashboards for monitoring and analysing risk, safety and quality across your organisation, allowing users to quickly make informed strategic decisions.
At Logiqc, we know that integration with other business applications is important to our users. This is an area of increasing focus for us. So now you have the option to choose Sharepoint file links or URL’s instead of documents when uploading files. Integration within the platform is also important which is why we connected the Audit and Improvement register to support the seamless creation of non-conformance reports and opportunities for improvement when completing audits.
To make user account and identity management simpler and more secure, Single Sign-on integration with Microsoft Azure Active Directory was made available, including automatic user provisioning.
Being able to create workflows to control your processes doesn’t only save you precious time, it also adds a layer of safety and quality. By automating business processes, you reduce the risk of issues being miscoded and crucial notifications being missed. This year, we have added a number of features designed to help you to be more efficient.
Implementing enterprise-wide technology systems requires everyone, at every level, to understand how to use the system but constantly training new and existing staff members with various roles and skills can be challenging. To meet these challenges, in July we launched the LogiqcQMS Academy. We’ve already added more than 15 courses, each with a series of video-based learning sessions, and will keep adding more next year!
We welcomed 1,187 new users to the LogiqcQMS family, bringing our total users to more than 11,000 across Australia and New Zealand.
With new support tools, training, and ongoing support, we helped more customers to think differently about how they manage quality, safety and risk:
Looking ahead to 2022, we will keep working on a range of new features to make LogiqcQMS even simpler and faster to use with a focus on reporting and accreditation management.
A heartfelt thanks to all our customers for your ongoing support this year. Your success is our success, and we look forward to working with you in 2022 and beyond. We wish you and your families a safe and well-deserved end-of-year break.