Accreditation, Customer news

Caring is our culture – a story about The Fono

The Fono provides affordable medical, dental, pharmacy, health promotion, social services, education and Whanau Ora services. They deliver a combination of these services across five Auckland locations in Henderson, Manurewa, the city, Blockhouse Bay and Northcote, and a Northland Pacific Whanau Ora service in Kaikohe.

The Fono is a proven leader in delivering health outcomes for the people who need it the most, fostering well, safe, vibrant and informed communities.

The challenge

The Fono, like most practices, were looking for effective ways to streamline compliance and accreditation processes and reduce the time spent organising and retrieving information. They needed a way to manage document control and have access to better analytics about what needs to be done, by whom and by when.

Having multiple sites was also a key driver to implement a system for easy and secure access to central documents and systems. A big question was how to ensure the system not only helps with compliance but actually underpins improvements to patient safety and care.

The solution

The Fono chose to implement the LOGIQC Quality Management system to address their needs around document management, incident reporting, accreditation, risk management, and continual improvement. LOGIQC gave The Fono a ‘one-stop-shop’ integrated system for a number of systems that will also make things easier when it comes to accreditation and providing evidence.

It’s not all as easy as it sounds though. While LOGIQC is easy enough to use, the harder aspect of the project is implementing change into the organisation and the work involved in doing that. While we do ultimately need good systems and good technology supporting us, the main learning that The Fono can share with others is to approach the project like you would any other project. It needs planning, time and allocated resources. The people at LOGIQC also provide good support at the strategic level to help with this.

After just a short time The Fono now has more than 150 of its policies and procedures on the system which means that these documents are centrally located, secure and protected from change, and easily available to all staff. And LOGIQC will now handle the email reminders to update them in a year or two.

Visit The Fono at The Fono