Onboarding

Logiqc Onboarding Program

The Logiqc Onboarding Program offers four options to help you: you to configure the platform to meet your organisation’s specific business needs; streamline implementation and transition; and assist with the integration of a new technology layer.

Four onboarding options:

1. Basic
2. Standard
3. Advanced
4. Premium

Key points

Flexible and scalable onboarding options.

• Project management approach includes an on-line project plan
• Scaled to suit your needs with four options to choose from
• Designed to support your organisation over time, beyond launch of the platform
• Backed by extensive on-line and in-app support including all users’ access to the Logiqc Knowledge Base and Learning Academy

Logiqc’s onboarding comprises eight core components and has been developed over years of experience working with organisations on their journey to leverage emerging technologies to optimise quality systems.

Core Components of the Onboarding Program

With you all the way

We understand the complexities that come with implementing new software across an organisation, which is why our onboarding is underpinned by a robust project management approach and scalable support.

Regardless of the size of your organisation, we believe that successful digital transformation projects all rely on the same core components described below.

Four onboarding options designed to suit your needs:

Option 1-Basic

The Basic Onboarding program is designed for organisations activating a limited number of registers (1-4 registers).

This option encompasses project management planning, system configuration assistance, customised training, and post-training support.

As more registers are activated, training and support can be purchased.

Option 2-Standard

The Standard Onboarding program is designed for organisations activating 5 or more registers in their platform.

This option not only expands project management support to include milestone reporting but also increases the number of customised training sessions and post-training support reflecting the increased number of registers and features activated.

 Option 3-Advanced

The Advanced Onboarding program is designed for organisations with more complex requirements. Whether it's the multitude of registers being activated, the expansive scope of the system across various programs and service locations, or the technical requirements for platform setup.

This option includes additional support to facilitate deeper stakeholder engagement, ensuring buy-in across the organisation. It offers an expanded suite of customised training and post-training support sessions, designed to support the complexities of platform implementation across diverse teams and service locations.

This option has been enhanced for organisations planning to deploy Logiqc’s security and identity management features, APIs, and/or portable device options, and offers access to Logiqc’s senior technical experts. Our technical team will work with your team to optimise your Standard Operating Environment (SOE), to ensure users benefit from the best possible configuration and deployment.

With this option, project management support extends beyond milestone reporting, incorporating progress updates to ensure your project remains on track—essential for successful team coordination.

Post-transition, this option adds an extra layer of project monitoring, ensuring sustained platform usage and adoption rates.

Option 4-Premium

The Premium Onboarding program is designed to support large-scale platform deployment.

This option encompasses all the benefits of the Advanced Onboarding program, while significantly expanding your access to technical assistance and training support, increasing your contact hours with our Customer Success Team from 15 to 46 hours.

This option also offers access to our senior technical team throughout the implementation phase.

Post-transition, the Premium option offers comprehensive user adoption tracking and ongoing support, ensuring your deployment is successful and your platform's ROI is thoroughly analysed.