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Feedback register

Report and manage feedback and complaints

 

Customer satisfaction can be defined as the extent to which your services meet client expectations and the level to which the they meet client needs.

Monitoring client and patient satisfaction and taking action where required is central to a well-functioning quality management system and to the ongoing improvement of your products and services. 

Logiqc's Feedback register not only enables your staff to easily report client feedback or complaints but also provides you with the analytics you need to help drive improvement.   

Discover the Feedback Register

Book your free demo to see the Feedback register in action and learn how it can benefit your organisation.

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Features

Each of these features are included as standard

Simple online reporting

Logiqc enables you to report feedback from any device (desktop, tablet, mobile) and any location. This means staff can report feedback and complaints as they are received, no matter where they are.

Notifications and task reminders

Stay informed with immediate email notifications that will keep you in the loop when feedback or complaints are received. Plus, never miss a beat with our helpful reminders for overdue tasks that will keep you on track. 

Delegate and track actions to respond to complaints and feedback

Assign actions to manage and investigate feedback and use access controls to ensure only those teams or individuals who need to know can access can view the report.

Standardised response protocols

Use the Controlled actions add-on to program pre-set steps and actions that can be quickly applied and delegated when managing the feedback.  

Support a learning culture

Generate related improvement suggestions linked to client or patient feedback.

Track status and action taken

Easily search and filter all feedback and generate exportable reports on action taken.  

Dashboard widget

The Feedback register includes a dynamic dashboard widget that provides an instant 12 month trend graph of all positive and negative feedback reported.

Key feature

Business rules

Configurable business rules ensure reported events are assigned to the right person, every time. 

Business rules simplify reporting by auto-populating up to six mandatory fields based on the user's selections. 

By programming conditional logic, fields can be automatically populated based on the description provided when adding items to the Feedback, Incidents, Improvement, and Repairs registers.

Business Rules gives you more control, adds built-in intelligence to how events are coded, ensures events are managed as per the organisation's policy, and reduces the risk of critical issues being overlooked.

BusinessRules
Key feature

Response protocols

Ensure adverse events are managed in accordance with your organisation's policy and procedures.

Pre-programed response protocols with multiple actions can be configured that enable managers to specify what needs to be done with a single click.  

Each action can be treated independently with its own timeline and action officer. Date rules can be pre-set to ensure critical timeframes are followed eg 'send acknowledgement letter to complainant within 3 days of receipt of complaint' or 'investigate incident within 5 days of the date the incident occurred'. 

Includes a dashboard widget for monitoring the status of actions that are open.

Controlled actions
Add-on

Webform integration

Integrate your corporate website or other platforms to automatically log feedback, complaints or queries in the Feedback register as they are submitted.

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Controlled actions

How Logiqc has simplified safety, quality and risk management

Click on one of the customer stories below to discover how Logiqc has been implemented in health and community services organisations.

IUIH

"We recently opened a new dental clinic and it was accredited within 4 weeks; we would normally have given ourselves up to a year to get it done."

Leonie Smit - Risk, Compliance & Quality Manager at Institute for Urban Indigenous Health

Aurora Logo-1

"Audits and accreditation can be a stressful experience, having extra support from a team of people who do this for a living is incredibly valuable."

Darcy Inglis - Managing Director at Honestally

BRAMS logo-1

"We received great feedback from the assessor that he hadn’t seen a QMS like Logiqc being used to its full capacity and working so well."

Cassie Atchison - CEO at Broome Regional Aboriginal Medical Service (BRAMS)

EKJP logo-1

"We use LogiqcQMS predominantly for ISO 9001 accreditation. I don’t think we would have achieved the accreditation if we didn’t have it."

Claire Wimbridge - Quality & Compliance Manager at East Kimberley Job Pathways

Ramahyuck logo-1

"Having confidence in the system, allowing access to all staff, and knowing that the information is accurate and current is important to us."

Sally Sibley - Quality Manager at Ramahyuck District Aboriginal Corporation

Goondir logo-1

"We are up to about 230 reporting compliances and they are all loaded into the platform.[...] LogiqcQMS keeps everyone accountable."

Floyd Leedie - Chief Executive Officer at Goondir Health Services

ACCS logo

"I love it when someone puts an incident up because it won’t get lost until it’s dealt with. It’s a protection for the business financially too."

Bonnie Buchan - Infection Control and Health and Safety at Auckland City Surgical Services

Carbal logo-1

"We added the Risk module about a year ago and review these on a regular basis to decide if any changes are needed. All our incidents then go into LogiqcQMS"

Kim Passante - Clinic and Quality Manager at Carbal Medical Services

Auckland Eye logo-1

"LogiqcQMS definitely helps us to better manage our incidents and feedback. It gives us greater oversight into what is really happening within the business."

Deb Boyd - CEO at Auckland Eye

DHC logo-1

"LogiqcQMS encourages staff to start analysing risk in the early days of operations."

Leith McMillan - CEO at Day Hospital Consulting

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Manage safety, quality and risk in healthcare

Explore Logiqc can add value to your organisation

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