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Support Services


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Do you need additional support with your Logiqc platform?

At Logiqc, we know that setting up a full QMS platform can feel a bit daunting. That is why, on top of our onboarding process, we provide a range of services designed to help you to transition to the platform in rapid time!

Logiqc's Core Support Services

Import data - Document register

Automated population of the Document register with import of documents or links in most formats. We will meet with you to discuss data architecture of the Document register and provide an import tool (spreadsheet) for completion to support the data import process. Quoted price is based on importing a single batch of documents up to 1000 and based on client completing spreadsheet (greater than 1,000 POA). Full service can be offered (POA), whereby Logiqc completes the spreadsheet. Fee based on number of documents.

Import Data - Asset register

Create a list of approved assets on the Asset register (unlimited number). We will assist you in  preparing the data import file by first meeting to discuss data architecture of the Asset register and providing an import tool to support the data import process. Includes two separate imports over a 6-month period.

Import data - Risk register

Create a list of draft risks on the Risk register (unlimited number). To prepare the data import file, we will assist you by meeting to discuss data architecture of the Risk register and providing an import tool to support the data import process.

Build support - Risk register

Setup and build of the Risk register based on approximately 50 fully described typical strategic, operational, and safety risks to health and community service organisations.

Dedicated sandbox site

A dedicated sandbox site for testing and training for exclusive use by the client. Includes five pre-configured users with total capacity for 10 Approval licences, 10 Action licences and 10 Read & Report licences.

Service includes an engineer deployment of new database and Cloud Service Provider onboarding of database into environment for security, monitoring, and backup.

Logiqc Health Check Report

Receive 2 comprehensive QMS Health Check Reports that report on the performance of your quality management system and will provide valuable insights to management, highlighting the system's effectiveness and offering recommendations for improvement. The initial health check will evaluate system usage and establish baseline performance metrics and the follow-up report will present a comparative analysis of system performance over the two health checks.

Charged at $400 for two reports delivered at 6-month intervals.

Platform realignment

This product is designed to realign your platform's data architecture to match your evolving business needs. As responsibilities shift and communication pathways change, it's crucial for your platform to adapt accordingly.

Our dedicated Customer Experience Team will collaborate with you to pinpoint necessary modifications and streamline the process for you.

Included in this product: collaborative review of your current data architecture, comprehensive documentation of required changes, and hands-on support for implementing changes using global functionality. Our support consists of 3 one-hour sessions, priced at $130 per hour.

Platform address (URL) change

The URL for the Logiqc platform is based on domain/s your company owns. Changes to the URL for your Logiqc platform can be made to align with changes to your domain. When an order to change the URL is submitted we will contact you to confirm the URL for your Logiqc platform.

QMS Procedures Support Services

Actions to Address Risks and Opportunities Procedure

The procedure aligns with ISO 9001:2015 and ISO 31000:2018 Risk management – Guidelines. It defines the organisation's ongoing process of taking actions (quality improvement) to address risks and opportunities and covers reporting and implementing the improvements in the Logiqc.

Approved Supplier Guidelines

The procedure aligns with ISO 9001:2015. The scope of the Supplier Guidelines includes those suppliers who your organisation may purchase goods and services from that may have the potential to affect the quality of your services and therefore have a bearing, direct or indirect, on customer outcomes.

Clinical Review Committee - Terms of Reference

The Clinical Review Committee (CRC) Terms of Reference (TOR) have been developed to align with the requirements of the ISO 9001 Management Review The TOR for the CRC positions the CRC as a committee with overall responsibility to review and evaluate the performance of clinical operations and programs and services and to make recommendations to the Management Review Committee. Includes an example Meeting Agenda and Minute Template.

Complaints Management Procedure

This procedure aligns with ISO 9001:2015 requirements. Its intent is to describe how the Logiqc Feedback register manages feedback from external stakeholders, in terms of how access to feedback can be controlled, how feedback will be managed by the in-built workflow in the platform, and the link between the feedback and improvement registers.

Control of Documented Information

This procedure aligns with ISO 9001:2015 requirements. This policy describes the process for the creation, approval, revision, archiving and disposition of controlled documents and records within the organisation’s Logiqc quality management system.

Control of Non-conforming Outputs Procedure

This procedure aligns with ISO 9001:2015 requirements. It describes the process for the control and disposition of non-conforming products, processes, services, equipment and materials. Non-conforming product can mean any process, service or product that is considered not to conform with agreed specifications, policies, and procedures.

Incident Management Procedure

This procedure aligns with ISO 9001:2015 requirements. It defines the requirements for reporting and managing incidents in the Logiqc platform. The procedure steps through how access to reported events can be controlled; how the incident will be managed as it moves through the built-in workflow; and the linkage between incidents and risks.

Internal Audit Procedure

This procedure aligns with ISO 9001:2015 requirements and steps through the requirements for determining the internal audit program, procedures for the selection of and responsibilities of internal auditors, confidentiality requirements of auditors, and the procedures for scheduling, conducting, and approving audits. It also refers to the linkage between audits and opportunities for improvements.

Management Review Committee - Terms of Reference

These Terms of Reference have been developed to align with ISO 9001:2015 requirements. The Terms of Reference for the Management Review Committee (MRC) positions the MRC with overall responsibility for the review and evaluation of the performance of the organisation. Includes an example Meeting Agenda and Minute Template.

Nonconformity and Corrective Action Procedure

This procedure aligns with ISO 9001:2015 requirements and defines the organisation's ongoing process of quality improvement and covers management of nonconformities and opportunities for improvement.

Risk Management Framework

This procedure aligns with the five step risk management process outlined in ISO 31000:2018 Risk management – Guidelines and how these processes are managed in the Logiqc platform.

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Safety, quality, and risk management in healthcare

Explore Logiqc can add value to your organisation with a free custom demo of our online platform.

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What our customers say

Explore the stories below to hear how Logiqc enhances safety, quality, and risk management.


"We recently opened a new dental clinic and it was accredited within 4 weeks; we would normally have given ourselves up to a year to get it done."

Leonie Smit - Risk, Compliance & Quality Manager at Institute for Urban Indigenous Health

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"Audits and accreditation can be a stressful experience, having extra support from a team of people who do this for a living is incredibly valuable."

Darcy Inglis - Managing Director at Honestally

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"We received great feedback from the assessor that he hadn’t seen a QMS like Logiqc being used to its full capacity and working so well."

Cassie Atchison - CEO at Broome Regional Aboriginal Medical Service (BRAMS)

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"We use LogiqcQMS predominantly for ISO 9001 accreditation. I don’t think we would have achieved the accreditation if we didn’t have it."

Claire Wimbridge - Quality & Compliance Manager at East Kimberley Job Pathways

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"Having confidence in the system, allowing access to all staff, and knowing that the information is accurate and current is important to us."

Sally Sibley - Quality Manager at Ramahyuck District Aboriginal Corporation

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"We are up to about 230 reporting compliances and they are all loaded into the platform.[...] LogiqcQMS keeps everyone accountable."

Floyd Leedie - Chief Executive Officer at Goondir Health Services

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"I love it when someone puts an incident up because it won’t get lost until it’s dealt with. It’s a protection for the business financially too."

Bonnie Buchan - Infection Control and Health and Safety at Auckland City Surgical Services

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"We added the Risk module about a year ago and review these on a regular basis to decide if any changes are needed. All our incidents then go into LogiqcQMS"

Kim Passante - Clinic and Quality Manager at Carbal Medical Services

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"LogiqcQMS definitely helps us to better manage our incidents and feedback. It gives us greater oversight into what is really happening within the business."

Deb Boyd - CEO at Auckland Eye

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"LogiqcQMS encourages staff to start analysing risk in the early days of operations."

Leith McMillan - CEO at Day Hospital Consulting