Support Services

The procedure aligns with ISO 9001:2015 and ISO 31000:2018 Risk management – Guidelines. It defines the organisation's ongoing process of taking actions (quality improvement) to address risks and opportunities and covers reporting and implementing the improvements in the Logiqc.

The procedure aligns with ISO 9001:2015. The scope of the Supplier Guidelines includes those suppliers who your organisation may purchase goods and services from that may have the potential to affect the quality of your services and therefore have a bearing, direct or indirect, on customer outcomes.

The Clinical Review Committee (CRC) Terms of Reference (TOR) have been developed to align with the requirements of the ISO 9001 Management Review. The TOR for the CRC positions the CRC as a committee with overall responsibility to review and evaluate the performance of clinical operations and programs and services and to make recommendations to the Management Review Committee. Includes an example Meeting Agenda and Minute Template.

This procedure aligns with ISO 9001:2015 requirements. Its intent is to describe how the Logiqc Feedback register manages feedback from external stakeholders, in terms of how access to feedback can be controlled, how feedback will be managed by the in-built workflow in the platform, and the link between the feedback and improvement registers.

This procedure aligns with ISO 9001:2015 requirements. This policy describes the process for the creation, approval, revision, archiving and disposition of controlled documents and records within the organisation’s Logiqc quality management system.

This procedure aligns with ISO 9001:2015 requirements. It describes the process for the control and disposition of non-conforming products, processes, services, equipment and materials. Non-conforming product can mean any process, service or product that is considered not to conform with agreed specifications, policies, and procedures.

This procedure aligns with ISO 9001:2015 requirements. It defines the requirements for reporting and managing incidents in the Logiqc platform. The procedure steps through how access to reported events can be controlled; how the incident will be managed as it moves through the built-in workflow; and the linkage between incidents and risks.

This procedure aligns with ISO 9001:2015 requirements and steps through the requirements for determining the internal audit program, procedures for the selection of and responsibilities of internal auditors, confidentiality requirements of auditors, and the procedures for scheduling, conducting, and approving audits. It also refers to the linkage between audits and opportunities for improvements.

These Terms of Reference have been developed to align with ISO 9001:2015 requirements. The Terms of Reference for the Management Review Committee (MRC) positions the MRC with overall responsibility for the review and evaluation of the performance of the organisation. Includes an example Meeting Agenda and Minute Template.

This procedure aligns with ISO 9001:2015 requirements and defines the organisation's ongoing process of quality improvement and covers management of nonconformities and opportunities for improvement.

This procedure aligns with the five step risk management process outlined in ISO 31000:2018 Risk management – Guidelines and how these processes are managed in the Logiqc platform.