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Quality management

Quality management encompasses strategies, systems, and processes that organisations implement to meet or exceed consumer expectations and enhance overall performance. 

At its core, quality management revolves around the concept of continuous improvement and involves defining policy and procedures, setting quality standards, monitoring and measuring performance against those standards, and taking corrective actions when necessary. By focusing on quality, organisations can enhance consumer satisfaction, reduce costs, increase efficiency, and ultimately deliver superior outcomes.

A key aspect of quality management is the establishment of robust processes and systems. This involves defining clear procedures, guidelines, and protocols for service delivery. Regular audits verify compliance with these established protocols are also central to the quality cycle. In addition to processes, quality management also focuses on the importance of employee involvement and empowerment. Moreover, fostering a culture of accountability and continuous learning encourages employees to take ownership of their work and actively participate in quality management efforts.

Quality management is an ongoing process that requires commitment, dedication, and continuous improvement to ensure sustained success in today's competitive landscape. Platforms like Logiqc can help to embed quality processes and improvement into practice and build a learning organisation.  

How Logiqc can help

Here are just some of the ways that Logiqc can help you manage quality

Documents register

Logiqc's Documents register is a central library of documents approved for use such as policies, procedures, and forms.

Audit register

Logiqc's Audit register helps you to keep track of upcoming audits, those currently in progress, and any that are overdue.

Improvement register

Logiqc's Improvement register enables all staff to easily report non-conformance and opportunities for improvement.

Accreditation register

Logiqc’s Accreditation register enables you to link documentation and compliance actions to the requirements of standards.

How Logiqc has simplified safety, quality and risk management

Click on one of the customer stories below to discover how Logiqc has been implemented in health and community services organisations.


"We recently opened a new dental clinic and it was accredited within 4 weeks; we would normally have given ourselves up to a year to get it done."

Leonie Smit - Risk, Compliance & Quality Manager at Institute for Urban Indigenous Health

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"Audits and accreditation can be a stressful experience, having extra support from a team of people who do this for a living is incredibly valuable."

Darcy Inglis - Managing Director at Honestally

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"We received great feedback from the assessor that he hadn’t seen a QMS like Logiqc being used to its full capacity and working so well."

Cassie Atchison - CEO at Broome Regional Aboriginal Medical Service (BRAMS)

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"We use LogiqcQMS predominantly for ISO 9001 accreditation. I don’t think we would have achieved the accreditation if we didn’t have it."

Claire Wimbridge - Quality & Compliance Manager at East Kimberley Job Pathways

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"Having confidence in the system, allowing access to all staff, and knowing that the information is accurate and current is important to us."

Sally Sibley - Quality Manager at Ramahyuck District Aboriginal Corporation

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"We are up to about 230 reporting compliances and they are all loaded into the platform.[...] LogiqcQMS keeps everyone accountable."

Floyd Leedie - Chief Executive Officer at Goondir Health Services

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"I love it when someone puts an incident up because it won’t get lost until it’s dealt with. It’s a protection for the business financially too."

Bonnie Buchan - Infection Control and Health and Safety at Auckland City Surgical Services

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"We added the Risk module about a year ago and review these on a regular basis to decide if any changes are needed. All our incidents then go into LogiqcQMS"

Kim Passante - Clinic and Quality Manager at Carbal Medical Services

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"LogiqcQMS definitely helps us to better manage our incidents and feedback. It gives us greater oversight into what is really happening within the business."

Deb Boyd - CEO at Auckland Eye

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"LogiqcQMS encourages staff to start analysing risk in the early days of operations."

Leith McMillan - CEO at Day Hospital Consulting

Speak with a specialist

Get in touch with us to request a demo or to discuss what role Logiqc could play in your digital transformation. 

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