As of December 1, 2022, providers offering residential care, home care, and transition care services are mandated to provide additional information about their operations on an annual basis to the Department of Health and Aged Care.
The first reporting period for this new requirement spans from July 1, 2022, to June 30, 2023, with a submission deadline of October 31, 2023.
Enhancing Transparency in Aged Care Providers and Services
These newly introduced reporting requirements are a significant step towards enhancing the transparency and quality of services within the aged care sector. The reforms are designed to further improve the governance systems of approved providers of Commonwealth-funded aged care.
These transformative changes stem from the recommendations of The Royal Commission into Aged Care Quality and Safety, which advocated for improved accessibility to information regarding the operations of approved providers catering to older individuals.
Enhanced transparency not only serves to rebuild trust within the sector but also empowers older individuals, their families, and caregivers to make more informed decisions when selecting the most suitable care provider.
Starting in January 2024, detailed information about individual provider operations will be accessible through the My Aged Care website, further promoting accountability and informed choices.
The changes to provider governance extend to residential care, home care and flexible care service providers. However, it is important to note that these changes do not apply to providers operating under a grant agreement, such as the Home Support Program (CHSP) or the National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP).
Managing reporting obligations
While the new reporting obligations in Aged Care Services may initially seem straightforward and not inherently complex, effectively managing multiple reporting requirements across various services presents challenges and can be time-consuming.
To ensure efficiency and prevent any compliance requirements from being overlooked, a centralised system with top management oversight is imperative. That’s where the Logiqc platform comes in, a purpose-built solution designed to handle reporting obligations seamlessly.
With its ability to delegate, facilitate communication, and coordinate the necessary tasks, the platform streamlines the entire process. Discover how the Logiqc platform efficiently manages the new reporting obligations in Aged Care Services in the table below.
|Managed by Logiqc||Residential and Home Care New Reporting Obligations Residential care and home care providers are required to submit their reports through the Provider Operations Collection Form, available through the Government Provider Management System.||How|
|✓||A statement signed by the governing body, indicating whether the provider complied with duties under the aged care legislation. If there was non-compliance, the report should include: each specific duty the provider failed to meet, specify whether the non-compliance affected one or more services, the reasons for the non-compliance, the actions taken to rectify it, and elucidate the resolution of the non-compliance issue.||Compliance task|
|✓||Documentation of the most prevalent feedback and complaints received by each service.||Enable staff to report feedback|
|✓||Diversity information, including whether the provider’s governing body includes representatives from First Nations, disability, gender diverse, and culturally and linguistically diverse communities.||Controlled document|
|✓||Notable improvements made to service quality.||Centralised improvement register|
|✓||Information regarding the members of the governing body, including whether the provider has a majority of independent non-executive members and whether there is a person with clinical care expertise on the governing body (or any exemptions from this responsibility).||Controlled document|
|Transition Care New Reporting Obligations Transition care providers are required to report through the Transition Care Annual Accountability Report.|
|✓||The most frequent types of feedback and complaints received by each service.||Analytics|
|✓||The key improvements made to service quality.||Analytics|
We invite you to get in touch with our expert team today to explore how we can assist you in meeting your new reporting obligations, and ensuring all reporting requirements are met in a way that upholds quality, safety, and timeliness. We look forward to hearing from you soon!