Why People Matter Most in Digital Transformation

Australia’s surge in technological innovation presents a remarkable opportunity to address pressing healthcare challenges such as staff shortages and rising burnout rates among health professionals.

Selecting the right technology and ensuring it is “fit for purpose” are important steps in unlocking the valuable benefits that digital transformation can offer. However, there is another element that plays a pivotal role in the success of any technological project: the human factor.

The Challenges

Whenever an organisation goes through significant changes, it is common to encounter some challenges and difficulties, such as budget constraints and security concerns. 

However, a digital transformation presents a unique set of challenges linked to the human element within the organisation, requiring a specific approach to overcome them.

A Shared Vision

A digital transformation is not just about implementing new systems and adopting new technology. It involves teams working collaboratively, with clarity and a shared sense of purpose to achieve common goals. 

This is why a shared vision within the leadership team regarding the scope and purpose of the technology is key.

Such alignment allows to:

  • Have a clear understanding of what will be managed by the platform and what will not – “what’s in and what’s out” and the rationale behind these decisions.
  • Prevent duplication by ensuring the platform’s functions do not overlap with existing systems.
  • Establish a well-defined project plan with good communication, transparency, clear accountability, and regular monitoring.

Sponsorship From Top Management Levels

The top management levels of the organisation are the ones who make the most important decisions, hence to ensure the success of a technological project it is essential to have a project sponsor within the executive management team.

This facilitates:

  • Effective top management oversight of the project.
  • Access to essential additional resources to keep the project on track.
  • Swift response to issues, challenges, and unexpected difficulties.
  • Effective involvement of staff by working with reminders, support, feedback and recognition of achievements.

New Skills and the Cultural Change

Introducing a healthcare technological solution brings significant benefits to clients, care providers, and staff alike. However, a lack of digital expertise and talent gap issues can add complexity to the transformation process. Adjustments in well-established staff operations and routines might also be necessary, which can be difficult to change.

To ensure a successful digital transition, it is vital to proactively address and minimise these challenges by:

  • Raising awareness about the importance of digital transformation.
  • Communicating with the team frequently and transparently. 
  • Involving the team from the beginning of the project when appropriate.
  • Providing comprehensive staff training and support.
  • Managing their expectations effectively.

Successful Partnerships with providers

Technology is an integral part of digital transformation, but choosing the right solution is also about choosing a provider committed to a continuous partnership approach.

At Logiqc, we take pride in being a trusted technological partner that works closely with customers to guarantee the success of their system implementations. Our expert team offers an ongoing partnership, to ensure the platform is optimised, functionality is improved, and there are increasing levels of adoption.

We achieve this through different tools and resources, including Knowledge Base, the Learning Academy, the LogiqcQMS Onboarding Program and online support. Our dedicated team of experts is always available to ensure our client’s systems are up and running and they have all the information they need to get the best out of their QMS.

If you want to know more about how your organisation can successfully navigate a digital transformation, contact us. We would love to hear from you!