Service Plans

Service Plans: Your Long-Term Partner

Our support doesn’t end when your platform goes live. We are committed to being your long-term partner, helping you sustain your gains and continuously optimise your use of the Logiqc platform.

Rather than a reactive support model, a Logiqc Service Plan acts as a structured, high-touch strategic partnership. By aligning the platform’s data architecture with your specific operational context, we ensure your organisation drives continuous quality improvement and maintains an "always-ready" accreditation status.

The Service Plan Method: Our Monthly Cycle

Every Logiqc Service Plan operates on a strict monthly cyclical rhythm, ensuring clear accountability, proactive engagement, and measurable progress through four distinct stages:

1. Monthly Planning & Goal Setting: The cycle begins in week one with a collaborative online meeting between your Logiqc Account Manager and your Project Sponsor to define specific Service Plan Objectives and identify three key Milestones.
2. Action Plan Development: Based on your goals, we document a detailed Action Plan specifying tasks, responsible stakeholders, and timelines, giving both teams a clear operational roadmap.
3. Execution & Active Monitoring: Throughout the month, work is carried out against the plan, supported by weekly progress email updates and ad-hoc online meetings to immediately resolve roadblocks.
4. Acquittal & Summary: In the final week, you receive a formal End-of-Month Summary. This acquittal report evaluates outcomes against your initial milestones, providing a transparent record of achievements and mapping out next month's priorities.

Choose the Right Plan for Your Organisation

We offer four tiered monthly Service Plans designed to scale alongside your support and optimization requirements.

Basic -  Foundational Support: Ideal for organisations needing structured guidance. Provides 2 hours of support per month.

Standard - Frequent Guidance: Suited for growing teams requiring more active system optimisation. Provides 4 hours of support per month.

Advanced - Proactive Optimisation: Designed for complex environments looking to deeply embed compliance frameworks. Provides 7 hours of support per month.

Premium - Comprehensive Partnership: Our highest level of strategic alignment. Provides 10 hours of support per month.

Every Plan includes direct access to experts

No matter which tier you choose, your team gains direct access to dedicated Logiqc platform specialists for deep software knowledge, technical workflow configuration, and tailored training built around your specific team objectives.